Tier 1 Helpdesk Technician with a minimum of 2 years hands-on help desk experience. Prefer degree in Computer Sciences or related field. Duties to include, but not limited to, provide support to end users by maintaining, researching, troubleshooting, and repairing computer systems, hardware and computer peripherals, respond to support requests via phone, email and management, document and track issue resolution, install, modify and make minor repairs to computer hardware and software systems, install hardware and peripheral components etc. Knowledge of Windows 7 and Microsoft 2007 required. Microsoft Certification a big plus. Must have exceptional customer service skills and the ability to clearly communicate technical guidance and instructions to users via telephone, email or in person.
Pleas email resume to firstname.lastname@example.org for consideration